Frequently Asked Questions

Orders, payment, delivery and cancellations — the questions we are asked most.

What do you sell?

Notebooks, diaries, stationery and printed products. Browse the full range in the shop, or contact us if you are looking for something specific.

How soon is my order processed?

Orders are dispatched only after the payment is credited to our bank account. Processing then takes up to 48 hours from payment confirmation. Shipments are handed over to the courier or postal authorities within 15 working days of the order, unless a different date was agreed when the order was confirmed.

Can I change my order after placing it?

Yes — orders can be modified within 24 hours of being placed. After that the order is processed exactly as it was originally requested.

How is my order delivered?

Through registered domestic courier companies and/or India Post. You can choose your preferred courier from the options on the website; if the one you pick does not service your location, we suggest an alternative. Delivery timelines depend on the courier and vary by location.

Can I cancel my order, and what is refunded?

If you cancel within 24 hours of placing the order, 75% of the order value is refunded — 25% is retained towards processing and handling. If a delivered package is rejected on receipt, 50% of the total value is refunded. If we cancel your order and the payment had already been processed, the full amount is refunded and confirmed to you by email.